Privacy Policy - Weelp Mobile Application

Last updated: December 2025

At Weelp, your privacy and trust are fundamental to our mission. This Privacy Policy explains how we collect, use, and protect your personal information when you use the Weelp mobile application ("App") and related services. We operate in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), Apple's App Store guidelines, and international standards for data protection.

⚠️ IMPORTANT DISCLAIMER - EMERGENCY SERVICES

Weelp is NOT an emergency service and does NOT dispatch emergency responders.

Weelp is an INFORMATIONAL and EDUCATIONAL application that:

  • Displays publicly available emergency phone numbers (like a directory)

  • Shows nearby medical facilities on a map

  • Provides educational first aid guides and safety tips

Weelp does NOT:

  • Contact emergency services on your behalf

  • Transmit your location to emergency responders

  • Dispatch ambulances, police, or fire services

  • Guarantee the accuracy or availability of emergency numbers displayed

IN CASE OF EMERGENCY: You must contact official emergency services directly by dialing the local emergency number (112 in Europe, 911 in the US, etc.) or by going to the nearest emergency room.

By using this App, you acknowledge and accept these limitations.

1. Information We Collect

We collect only the information necessary to provide, improve, and secure our services. This includes:

1.1 Account Information

  • Email address (for account creation and authentication)

  • User ID (automatically generated)

  • Profile information you voluntarily provide (name, date of birth, blood type, medical information)

1.2 Health and Medical Information (Optional)

  • Medical profile data (allergies, medications, medical conditions, blood type)

  • Emergency contacts and their contact information

  • Medical documents and records you choose to upload

  • This information is stored locally on your device and optionally synced to secure cloud storage (Supabase) with end-to-end encryption

1.3 Location Data

  • Precise Location: We request permission to access your precise location (GPS coordinates) to:

    • Provide emergency services information for your current location

    • Display nearby medical facilities, hospitals, pharmacies, and AEDs (defibrillators)

    • Show country-specific emergency numbers

  • Approximate Location: We may use approximate location (city-level) for analytics and service improvement

  • Location data is used only when the App is actively in use and is NOT transmitted to emergency services or third parties

  • Location data is not stored unless you explicitly save a location

1.4 Device Information

  • Device type, operating system version, and device identifiers

  • App version and usage statistics

  • Crash reports and performance data (anonymized)

1.5 Contacts (Optional)

IMPORTANT: Your contacts are NEVER uploaded to our servers.

  • We request permission to access your contacts ONLY if you choose to import emergency contacts from your device's contact list

  • This permission is optional and used solely for the purpose of selecting emergency contacts

  • Selected contacts are stored ONLY on your device locally

  • We do not access, store, transmit, or upload your contact list to any server

  • You can deny this permission and manually enter contact information instead

1.6 Camera and Photo Library (Optional)

  • We request permission to access your camera and photo library only if you choose to add a profile photo or pet photos

  • Photos are stored locally on your device and optionally synced to secure cloud storage

1.7 Audio Recording (Optional)

  • We request permission to access your microphone only if you enable the "Panic Button" feature with discreet audio recording

  • Audio recordings are stored locally on your device and are not transmitted to our servers unless you explicitly share them

  • This feature is designed for personal safety documentation

1.8 Payment and Subscription Information

When you purchase a subscription through the App:

  • Payment processing is handled entirely by Apple (App Store) and RevenueCat

  • We do not collect, store, or have access to your credit card information

  • We receive only transaction confirmations and subscription status from RevenueCat

  • Subscription data (plan type, expiration date) is stored securely in our database

1.9 Usage Data

  • Basic analytics such as feature usage, screen views, and app interactions (anonymized)

  • Error logs and crash reports to improve app stability

  • This data is collected through privacy-compliant analytics services

2. How We Use Your Information

Your information is used exclusively to deliver and enhance Weelp's services:

  • Providing Core Services: Operating the App, managing your account, and delivering emergency information

  • Location-Based Services: Providing relevant emergency numbers and medical facilities based on your location

  • Health and Safety: Storing and managing your medical profile and emergency contacts

  • Subscription Management: Processing and managing your premium subscriptions

  • Improving Services: Analyzing usage patterns (anonymized) to improve app functionality

  • Customer Support: Responding to your inquiries and providing technical support

  • Legal Compliance: Complying with applicable laws and regulations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Permissions Requested by the App

The Weelp App requests the following permissions on iOS:

3.1 Location Services

  • When In Use: To provide location-based emergency services information

  • Purpose: Display country-specific emergency numbers and locate nearby hospitals, pharmacies, and AEDs

  • Your location is NOT transmitted to emergency services

  • You can revoke this permission at any time in your device Settings

3.2 Contacts

  • Optional: Only if you choose to import emergency contacts

  • Purpose: To help you quickly select emergency contacts from your existing contacts

  • Your contacts are stored ONLY on your device and are NEVER uploaded to our servers

  • You can deny this permission and manually enter contact information instead

3.3 Camera

  • Optional: Only if you choose to take a profile photo

  • Purpose: To capture a photo for your medical profile or pet profiles

  • You can deny this permission and skip adding a photo

3.4 Photo Library

  • Optional: Only if you choose to select an existing photo

  • Purpose: To select an existing photo for your profile

  • You can deny this permission and skip adding a photo

3.5 Microphone

  • Optional: Only if you enable the Panic Button with audio recording

  • Purpose: To record audio during emergency situations for personal documentation

  • You can deny this permission and use the Panic Button without audio recording

3.6 Notifications

  • Optional: To receive important safety alerts and app updates

  • You can disable notifications at any time in your device Settings

4. Third-Party Services

Weelp integrates trusted third-party services to ensure proper functionality:

4.1 RevenueCat

4.2 Apple App Store

  • Purpose: Processing in-app purchases and subscriptions

  • Data Shared: Transaction information, subscription status

  • Privacy Policy: https://www.apple.com/privacy

4.3 Supabase

  • Purpose: Secure cloud database and authentication services

  • Data Stored: User profiles, medical information (encrypted), subscription data

  • Privacy Policy: https://supabase.com/privacy

  • Location: Data is stored in secure servers with GDPR compliance

4.4 Mapbox

  • Purpose: Providing maps for displaying medical facilities and AEDs

  • Data Shared: Approximate location (when using map features)

  • Privacy Policy: https://www.mapbox.com/legal/privacy

These partners comply with GDPR, CCPA, and international privacy frameworks.

5. Data Storage and Security

5.1 Local Storage

  • Medical profile data, emergency contacts, and photos are stored locally on your device

  • This ensures your sensitive health information remains under your control

5.2 Cloud Storage (Optional)

  • You can choose to sync your data to secure cloud storage (Supabase) for backup

  • All data transmitted to and stored in the cloud is encrypted using industry-standard encryption

5.3 Security Measures

  • Secure encryption (SSL/TLS) for all data transmission

  • Server-side protections provided by Supabase

  • Regular security audits and updates

  • Access controls and authentication mechanisms

6. Data Retention

We retain personal information only as long as necessary:

  • Account Data: Retained while your account is active

  • Subscription Data: Retained as required by accounting regulations (typically 7 years)

  • Medical Profile: Retained until you delete your account or request deletion

  • Location Data: Not stored unless you explicitly save a location

  • Contacts: Stored ONLY on your device, never on our servers

After the retention period, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data

  • Correction: Correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal data

  • Portability: Receive your data in a portable format

  • Withdraw Consent: Withdraw consent for data processing at any time

  • Objection: Object to certain types of data processing

  • Complaint: File a complaint with a data protection authority

To exercise these rights, contact us at support@weelp.app. We'll respond within 30 days.

8. Children's Privacy

Weelp is not directed to children under 16 years old, and we do not knowingly collect personal information from children. If you believe a child under 16 has provided us with data, please contact us immediately at support@weelp.app.

9. International Data Transfers

Your information may be processed or stored in countries outside your own. All partners used by Weelp follow recognized data protection frameworks (GDPR, Standard Contractual Clauses, or equivalent).

10. Subscription Information

  • Payment Processing: All payments are processed by Apple through the App Store

  • Subscription Management: Managed through RevenueCat

  • No Payment Details: We never have access to your credit card or payment information

  • Cancellation: You can cancel subscriptions at any time through your Apple ID account settings

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://weelp.app/privacy-policy**, with the revision date clearly indicated.

12. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy:

Email: support@weelp.app
Address: 54 Avenue de France, 75013 Paris, France

Weelp – Global Safety Companion

This Privacy Policy applies specifically to the Weelp mobile application.